Refund & Return Policy
Please review these terms before purchasing a training program or store product.
Training purchases are nonrefundable. Product refund requests must be submitted within 48 hours of receipt.
Required consumer rights remain in effect. Full terms appear below.
Request a product refundTraining Programs and Services
All purchases of training programs and services are final and nonrefundable, except where required by law. This includes in-home professional training, private coaching, intensive training, virtual training, online programs, and training packages.
Successful training requires active client participation, consistent practice, and follow-through with the trainer’s instructions. Each dog’s progress varies, and specific results cannot be guaranteed. Failure to participate, complete assignments, attend sessions, or continue a program does not qualify for a refund. Dissatisfaction with progress or a change of mind does not qualify for a refund.
Physical Products
Refund requests for physical products—including leashes, collars, dog beds, and other store merchandise—must be submitted through BBDTraining.com within 48 hours of receiving the product.
- Submit your order number, the item being returned, and the reason for your request through the website within the 48-hour period.
- Provide proof of return shipment, such as a carrier acceptance receipt and tracking number. Creating a shipping label alone is not proof that the product has been shipped.
- Return the product in the same condition in which it was received.
- Return all original packaging, tags, accessories, inserts, and protective materials. The product must be repackaged in the same manner in which it was originally delivered.
Products returned without their original packaging, or not packaged as originally delivered, are ineligible for a refund, except where required by law.
A refund request does not guarantee approval. Refunds are approved only after Building Better Dogs receives and inspects the returned product and confirms that these requirements have been met.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, report the issue through BBDTraining.com promptly and include your order number and photographs of the product and packaging. Applicable legal rights remain in effect.
Rights Required by Law
Nothing in this policy limits any cancellation, refund, warranty, or other consumer rights that cannot legally be waived.
Request a Product Refund
Submit this form within 48 hours of receiving your product. Include your return carrier, tracking number, and carrier acceptance receipt details or an evidence link. For damaged, defective, or incorrect items, describe the issue and provide links to photographs of the product and packaging.
If you need the return address or instructions, contact Ron promptly. Do not delay your request while waiting for a reply. Missing evidence can be provided by submitting this form again with the same order number.